Refund & Return Policy

30-Day Return Policy:

  • Return Period: We want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return period from the date you receive your order.

Eligibility for Returns:

  • Eligible Items: To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Return Process:

  • Initiating a Return: To initiate a return, please contact our customer support team within the 30-day return period.

Contact Information: help@retailiq.shop

  • Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the item.

Refund Process:

  • Refund Timeline: Once your return is received and inspected, we will process your refund. Refunds are typically issued within 10 business days.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

Return Shipping:

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

Exceptions:

  • Non-Returnable Items: Some items may be non-returnable for hygiene or safety reasons. Please check the product description for any specific return restrictions.

Damaged or Defective Items:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund.

24/7 Customer Support:

  • Customer Support: Our customer support team is available 24/7 to assist you with any questions or concerns regarding returns and refunds.

Contact Information: