FAQs
Ordering and Payment:
Q: How can I place an order?
A: It's easy! Simply browse our website, add your desired items to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards and debit cards. Your security is our priority when processing payments.
Q: Is it safe to enter my payment information on your website?
A: Absolutely. We use secure encryption methods to protect your personal and payment details.
Shipping and Delivery:
Q: How much is shipping, and how long does it take?
A: Shipping costs and delivery times vary. Detailed information is available during checkout.
Q: Can I track my order?
A: Yes! Once your order is shipped, you'll receive a tracking number to monitor its status.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping fees and times depend on the destination.
Returns and Exchanges:
Q: What is your return policy?
A: You can return items within 30 days of receiving your order. For details, visit our Returns & Exchanges page.
Q: How do I return an item?
A: Visit our Returns & Exchanges page for a step-by-step guide on initiating returns.
Product Information:
Q: How can I find more information about a product?
A: Each product page contains detailed information. For further questions, contact our customer support team.
Q: Are your products ethically sourced?
A: Yes, we're committed to ethical sourcing. For details, see our About Us page.
Account and Privacy:
Q: How do I create an account?
A: Click "Sign Up" and follow the instructions to create your account.
Q: Is my personal information secure with you?
A: Yes, your information is secure. For more insights, review our Privacy Policy.
Contact and Customer Support:
Q: How can I contact customer support?
A: Reach us via email at help@retailiq.shop. We're available 24/7 to assist you.
Q: What are your customer support hours?
A: We provide support around the clock.
Contact Information:
- Address: 10809 Southern Loop Blvd, Pineville North Carolina 28134, United States
- Email: help@retailiq.shop